The Account Development Rep will own top-of-funnel outbound efforts by utilizing phone, email, and LinkedIn to book demos for the sales team. They will work closely with demand generation to target accounts and manage the hand-off process to Account Executives.
UserGems is the AI Command Center for outbound and ABM. Think of us as the ‘brain’ behind your go-to-market. We capture account & contact data and buying signals to help companies know who to target, when, and why. Then, take the next actions via humans or AI agents to run personalized outbound and ABM at scale.
UserGems has generated billions in pipeline and revenue for hundreds of start-ups and public companies. Companies like Hubspot, Workday, Crowdstrike, Mimecast, UserTesting, SAP, Outreach see more than 15X ROI in closed-won revenue from UserGems.
Overview
UserGems' Account Development Reps are the front line of our outbound engine. You'll pick up the phone, work LinkedIn, and turn cold prospects into booked demos for our sales team. You'll report to the Account Development Manager who rolls up to the CMO. This is entry-level with a real growth path.
As an ADR
You'll own top-of-funnel outbound: hit the phones with confidence, run cold discovery like a consultant, social sell creatively, and test new channels before anyone tells you to
You'll work hand in glove with demand gen on target accounts every month, and you own the hand-off to the AE team so nothing gets dropped
You'll work every channel, call, LinkedIn, email, whatever else works, to book meetings
You'll follow up on demo requests like someone owes you money
You'll test, tweak, and get creative until your outreach breaks through the noise. The job isn't hitting a daily dial count. It's using everything you've got, phone, LinkedIn, email, the product itself, and your strategic creativity to make quota happen.
You'll occasionally travel: this role is fully remote day to day, but annual conferences and company events are part of the job.
You'll become a product expert fast, because you'll actually prospect with UserGems. Not many ADR roles can say they use their own product to do their job
How you'll ramp
Week 1
You'll get hands-on with our product, sales process, and tools
You'll listen to real Gong calls to hear how prospects object and how we handle it
You'll meet the whole team, one on one
Day 30
You're almost ramped. Product, pains we solve, value propositions, persona, and discovery have a good foundation.
You can influence a prospect in a consultative way via cold call
You're booking meetings on your own
Day 60
You're running a full list of target accounts efficiently
You've got personalization at scale down, and somehow you still sound like a human (a funny one) doing it
You’re experimenting and expanding your impact beyond cold calling channel
Competitors & common objections: all becoming second nature
Day 90
You're a real part of the revenue team, not someone still finding their footing
You're partnering with marketing on campaigns that move pipeline and starting to experiment with your own book of business while still following the roadmap our campaigns lay out
You’re getting more in-depth with learning the ins and outs of our own tool
What makes you a fit
6+ months in a quota-carrying, customer-facing role, consistently exceeding goals and key metrics
You're not afraid of the phone. You've either done the early-stage prospecting grind or can make a clear case for why you'd excel at it.
Bonus: you’ve cold called into sales, marketing, or revops and:
You share new ideas, take feedback without flinching, and bring a good attitude on the hard days
Self-starter energy: entrepreneurial, motivated, and relentless about getting to the outcome - no hand-holding required
You geek out on AI — using it to work smarter or think more creatively
You want a fully remote work environment, but you're up for travel to annual conferences and company events
Compensation
Target compensation for the role is $80,000 OTE annually ($60,000 annual base + $20,000 annual variable) with real opportunity for promotion within the first year.
Why you should join:
You’ll be part of a fast-growing startup as it scales from 70 to hundreds of employees
Customers love us! (see our Customers & Hall of Gems pages)
Employees love working here (see Repvue & Glassdoor reviews) and stay a long time. Median tenure for Director+ is 5 years and median tenure for all employees is 3+ years.
We just had our best quarter ever (by >2X) and signed our first 7 digit contract.
We will be cash-flow positive by the end of the year and can create our own destiny.
We're a remote-first company with employees across the Americas and Europe
We have company & department-wide in-person off-sites around the world so that everyone stays connected
We believe strongly in being customer-focused and data-driven in everything we do
We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”