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Join Our Team as a Scheduling Assistant at Behavioral Health Works!
About Us:
Behavioral Health Works is an expanding company dedicated to responsible and sustainable growth. We are committed to delivering personalized ABA therapy for children and adolescents diagnosed with Autism Spectrum Disorder (ASD). ABA therapy helps individuals with Autism improve socially significant behavior, following the principles of Behavior Analysis. Our extensively trained BCBAs, Case Supervisors, and Technicians collaborate closely with parents to create tailored treatment plans that address the distinct requirements of each child.
Job Description:
The Scheduling Assistant provides administrative and communication support to the Scheduling team by assisting with day-to-day scheduling operations. This role helps ensure timely communication with employees, clients, and internal teams while supporting Scheduling Coordinators with schedule updates, coverage needs, and other scheduling-related tasks. Success in this role requires strong organization, attention to detail, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment. If you thrive in a fast-paced environment, love connecting with people over the phone, and have a knack for keeping things organized, this position is perfect for you!
Compensation and Benefits:
- Hourly Rate: $20.00/hr
- Benefits for Full-Time Employees:
- Flexible schedules
- Health, Dental, Chiropractic, and Vision Insurance
- Critical Illness, Voluntary Life, Accident, Hospital Confinement, & Basic Life insurance
- 401(k)
- Pet Insurance Discounts
- Paid Time Off
- Company Paid Holidays (6 fixed, 3 floating)
- Professional Development Assistance
- Referral Program
- Tuition Reduction for Partnered Universities: All BHW employees are eligible to enroll in bachelor’s, master’s, and doctoral-level programs and take advantage of discounted tuition with all of our affiliated universities. Partners include: National University, California Southern University, Vanguard University, Capella University, Purdue Global, and William James College.
Responsibilities:
- Support Scheduling Coordinators with daily scheduling activities and administrative tasks.
- Respond to phone calls, emails, chats, and text messages related to scheduling.
- Communicate schedule changes, cancellations, and coverage updates to employees and internal teams.
- Document scheduling communications accurately and maintain up-to-date scheduling information.
- Assist with employee availability, coverage requests, and scheduling follow-up.
- Deliver professional customer service while maintaining confidentiality and following established scheduling procedures.
Qualifications:
- High school diploma or equivalent required.
- At least one year of experience in administrative support or customer service within a healthcare, behavioral health, or related setting that required high-volume communication.
- Must be comfortable making phone calls
- Ability to communicate effectively through phone, email, chat, and text with strong verbal and written communication skills.
- Strong organizational, time management, and communication skills.
- Ability to multitask, maintain confidentiality, and work independently while collaborating with a team.
- Proficiency with Microsoft Office and/or Google Workspace.
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