Zella Technologies, LLC

The Executive Assistant will provide comprehensive support to the CEO, including strategic project management, research, and complex calendar and travel coordination. They are responsible for institutional knowledge transfer, drafting correspondence, and managing social media engagement to represent the company effectively.

Provide advanced L2 and L3 technical support across diverse systems and network infrastructures. Lead cloud and identity migrations while managing SLAs, KPIs, and technical documentation.

This role involves owning Level 2 and Level 3 support tickets, leading system and tenant migrations, and managing SLAs and KPIs for a Managed Services Provider. Key duties include deep troubleshooting across various systems and overseeing support operations while improving documentation.