Zella Technologies, LLC

Provide advanced L2 and L3 technical support across diverse systems and network infrastructures. Lead cloud and identity migrations while managing SLAs, KPIs, and technical documentation.

This role involves owning Level 2 and Level 3 support tickets, leading system and tenant migrations, and managing SLAs and KPIs for a Managed Services Provider. Key duties include deep troubleshooting across various systems and overseeing support operations while improving documentation.