Windward Risk Managers

Manage complex customer escalations via phone and email, making decisions on endorsements and policy reinstatements. Identify trends in customer service issues to recommend procedural and system improvements for better retention.

Manage complex customer escalations via phone and email, making decisions on endorsements and policy reinstatements. Identify trends in customer service issues to recommend procedural and system improvements for better retention.

Responsible for configuring, testing, and implementing approved product changes within the Duck Creek Policy Administration System. The role also involves providing production support by researching issues and resolving configuration-related defects.