Windward Risk Managers

The specialist is responsible for resolving complex customer escalations via phone and email while analyzing endorsements and policy reinstatements. They also identify service trends to recommend procedural improvements and provide operational support during severe weather events.

Review and resolve complex customer concerns and escalated phone calls via telephone and email. Analyze endorsements, assess policy reinstatements, and identify trends to recommend procedural improvements for customer retention.

Responsible for configuring, testing, and implementing approved product changes within the Duck Creek Policy Administration System. The role also involves providing production support by researching issues and resolving configuration-related defects.