Windward Risk Managers

Responsible for configuring, testing, and implementing approved product changes within the Duck Creek Policy Administration System. The role also involves providing production support by researching issues and resolving configuration-related defects.

Manage complex customer escalations via phone and email, making decisions on endorsements and policy reinstatements. Identify service trends and recommend procedural or system improvements to enhance customer retention and experience.

Manage complex customer escalations via phone and email, making decisions on endorsements and policy reinstatements. Identify service trends and recommend procedural or system improvements to enhance the customer experience.