Design and develop production algorithms and infrastructure to mitigate systemic risks and safeguard the platform. Collaborate across teams to architect event-driven pipelines that enable real-time responses to high-risk user behavior.
Whatnot
42 Remote Job Openings at Whatnot
Design end-to-end experiences and tools to detect policy violations, reduce fraud, and manage marketplace integrity. Collaborate with cross-functional teams to translate complex risk signals into intuitive workflows for both users and internal moderators.
Design seamless payment, checkout, payout, and wallet experiences for a high-scale live commerce platform. Collaborate with cross-functional teams to translate financial and compliance requirements into intuitive user interfaces across web and mobile.
Build and scale ads products across the full stack, including bidding, targeting, and auction systems. Develop seller-facing tools and analyze system data to optimize performance and impact.
Own the growth of the Cards & Collectibles category in Australia by driving user acquisition and retention through authentic community campaigns. Manage influencer partnerships, execute digital and in-person events, and optimize marketing playbooks using data-driven insights.
The Marketing Manager will own the growth of a specific product category in Australia by driving user acquisition and retention. This involves managing influencer partnerships, executing digital and in-person events, and optimizing paid content based on data insights.
Design intuitive user experiences for buyer discovery surfaces on mobile and web, focusing on Ads and Notifications. Collaborate with product, engineering, and data teams to create flows and prototypes that balance user needs with business goals.
Lead the development of critical data platform systems, focusing on scalable orchestration and streaming infrastructure. You will design multi-tenant data systems and collaborate cross-functionally to ensure operational excellence and reliability.
Own the strategy, growth, and P&L for a high-growth category by coordinating across sales, marketing, and product teams. Lead the execution of seller onboarding, influencer activation, and high-priority partnerships to drive GMV and retention.
Act as the primary advocate for the seller community by resolving issues related to payments, payouts, and shipping logistics. Collaborate with Trust & Safety and Product teams to troubleshoot complex escalations and identify opportunities to improve the seller experience.
Japanese App Localization QA Specialist (Contract, 3 months)
Whatnot
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Full Time
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a month ago
Whatnot
Evaluate the Japanese app and web experience to ensure language and UX feel natural and intuitive for local users. Update translations in the management system and document broader product or design recommendations for improvement.
Launch and scale a specific product category in Australia by building a robust pipeline of sellers and influencers. Drive growth through data-driven strategies and execute community-defining events to establish Whatnot's regional presence.
Launch and scale a specific product category in Australia by building a robust pipeline of sellers and influencers. Drive growth through data-driven strategies and the execution of community-defining events and activations.
Drive the engineering roadmap and execution of critical cross-functional initiatives across product, infrastructure, and AI teams. Design and improve engineering processes and planning rhythms to increase organizational velocity and unblock technical teams.
Drive the engineering roadmap and execution of critical cross-functional initiatives across product and infrastructure teams. Design and improve engineering processes and planning rhythms to increase organizational velocity and unblock technical teams.
Lead and coach a distributed team of operators and team leads to resolve sophisticated customer fraud issues. Drive process improvements and leverage data to optimize agent performance and overall product strategy.
Design and build scalable backend systems to support global commerce, focusing on cross-border transactions, tax compliance, and international post-purchase experiences. Collaborate with internal teams to develop operational tooling and durable infrastructure for international marketplace operations.
Build internal AI tools, prototypes, and business workflows to integrate AI across various company teams. Define reusable patterns and shared infrastructure to scale AI value and improve organizational efficiency.
Own and execute a portfolio of high-impact tradeshows and experiential activations to strengthen community relationships. Manage end-to-end production including strategy, vendor negotiation, logistics, and on-site operations.
Lead critical cross-functional initiatives to unlock growth and scale the platform globally across multiple markets. Partner with leadership to optimize marketing spend, pricing strategies, and operational tooling to improve the user experience.
Drive hyper-growth in the Canadian market by owning buyer acquisition and developing marketing plans for priority categories. This includes executing social media strategies, managing influencer partnerships, and building toolkits to help sellers grow their audiences.
Build marketplace liquidity in Japan by growing high-quality seller supply and activating local communities. Manage end-to-end marketing initiatives, including social media, digital events, and influencer partnerships.
Grow seller communities in Japan by sourcing, onboarding, and managing relationships with top business partners and creators. Drive category growth through marketing initiatives, influencer partnerships, and data-driven insights using SQL.
Lead core People Operations by managing the employee lifecycle, ensuring data integrity in Workday, and driving compliance and audit readiness. Partner with Finance and Total Rewards to oversee payroll and time tracking while building scalable reporting and analytics dashboards.
Drive hyper-growth by owning buyer acquisition and executing end-to-end marketing campaigns for priority categories. Manage influencer relationships and partner with cross-functional teams to develop high-impact community moments and product releases.
Lead and develop a team of Account Executives through coaching, call reviews, and performance feedback to drive seller acquisition. Manage day-to-day sales execution, including pipeline tracking and the implementation of sales playbooks in collaboration with leadership.
You will act as the data owner for finance functions and build production-quality data products, dashboards, and KPIs to drive financial insights. You will also collaborate with engineering teams to ensure financial datasets are reliable, scalable, and enriched for business decision-making.
You will lead the design, development, and productionization of machine learning models to drive user acquisition, activation, and retention. You will own the full model lifecycle and collaborate with cross-functional teams to identify high-impact growth opportunities.
Business Operations Manager/Sr Manager - German or French Speaking
Whatnot
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Full Time
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4 months ago
Whatnot
The Business Operations Manager will lead critical cross-functional initiatives to scale international markets and optimize marketing investments. They will also partner with leadership to build durable business processes, track key performance metrics, and improve the overall buyer and seller experience.
Business Operations Manager/Sr Manager - German or French Speaking
Whatnot
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Full Time
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4 months ago
Whatnot
The Business Operations Manager will lead critical cross-functional initiatives to scale international markets and optimize marketing investments. They will also partner with leadership to build durable business processes, track key performance metrics, and improve the overall buyer and seller experience.
You will oversee influencer strategy and execution for core verticals, including identifying partners, negotiating deals, and managing campaigns. Additionally, you will provide white-glove support to influencers and scale growth through an ambassador program.
The engineer will build and enhance source-of-truth systems, APIs, and internal platform interfaces crucial for logistics workflows, while owning backend work related to data quality, shipment state normalization, observability, and operational debugging surfaces. They will partner with various departments to transform complex real-world logistics issues into durable systems that improve user outcomes.
Agents on the High Value Items team will investigate complex claims involving missing or incorrect items in high-value transactions, working to ensure fair outcomes through investigation and reimbursement decisions. This involves providing thoughtful, empathetic support to both buyers and sellers while collaborating with other internal teams on escalated cases.
The Senior People Business Partner will partner with leaders across global Operations and G&A organizations to align people strategy with business priorities, focusing on organizational design and key talent decisions. This role involves coaching leaders, driving core HR processes like compensation and performance cycles, and executing People programs to enhance team effectiveness and employee experience.
This role involves owning the international growth vision and roadmap, standardizing product experiences across non-US markets while respecting local nuances and driving systemic unlocks for growth. The manager will also own international growth metrics, design experiments, and translate regional expertise into scalable product playbooks.
Staff Software Engineers will operate as technical leaders, partnering with various departments to define architectures and drive large, cross-functional initiatives involving distributed systems for live auctions, payments, search, and growth funnels. They will own ambiguous, high-leverage technical problems from start to finish, setting long-term architectural direction and raising the engineering bar through mentorship and design rigor.
The Fraud Agent will investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform by proactively identifying potential fraud patterns and sources to minimize financial risk. Responsibilities include reviewing fraud sources daily, conducting in-depth transaction reviews for disputes, identifying fraud trends, and communicating with customers regarding fraud inquiries.
The Payroll Analyst will manage end-to-end US payroll operations, processing biweekly payroll in Workday, validating all components like earnings, deductions, and taxes, and ensuring compliance with federal, state, and local regulations across multiple states. This role also involves supporting internal/external audits, preparing year-end reporting (W-2s), and partnering with HR/Benefits for accurate data integration.
The Customer Experience Team Lead ensures agents thoroughly investigate customer tickets to resolve issues and gather critical user insights, partnering cross-functionally to fix product or experience gaps. This role is also responsible for driving team productivity and quality through performance metrics while leading, coaching, and managing the team's performance and culture.
The Trust & Safety Agent will collaborate to identify potential risks, enforce platform policies, and protect the buyer and seller experience by conducting timely and detailed investigations on sensitive cases. Responsibilities include reviewing suspicious behavior daily, meeting service level agreements, conducting transaction reviews, identifying trends, and communicating with customers regarding trust and risk inquiries.
The Partnerships Manager will focus on growing the seller communities, particularly through sourcing and engaging sellers to join and expand their business on the platform in Japan. This role also involves advising sellers, creating community-defining marketing moments, and using data to drive category and country plans forward.
The Customer Experience team drives the best user experience through process improvement, order management, and problem-solving, ensuring customers receive ordered products quickly and issues are resolved effectively. Responsibilities include interacting politely with buyers and sellers, resolving issues related to payments, orders, and shipments promptly, and becoming an expert in the Whatnot product and systems.
