Conduct inbound and outbound outreach to educate insureds, providers, caregivers, and facilities, and guide them through accurate, timely EVV and facility enrollment. Document and follow up on cases, resolve enrollment issues, provide platform guidance, and meet service and productivity standards while protecting confidential health information.
The Customer Support Representative manages client usage and compliance for EVV and facility platforms while providing troubleshooting and retraining support. They are responsible for accurately recording data, maintaining documentation, and ensuring the compliant delivery of invoices to insurance carriers.
Provide customer service by responding to telephone inquiries from policyholders, providers, and agents regarding insurance policies. Maintain accurate records, update software systems, and ensure compliance with privacy and confidentiality regulations.
The Customer Service Representative will handle incoming telephone inquiries from policyholders, providers, and agents regarding insurance policies and claims. They are responsible for accurately updating software systems, researching records, and providing clear communication to resolve customer issues.
The Customer Service Representative will handle incoming telephone inquiries from policyholders, providers, and agents regarding insurance policies and claims. They are responsible for accurately updating software systems, maintaining product knowledge, and ensuring compliance with privacy regulations.
The Intake Specialist provides customer service by responding to telephone inquiries from policyholders, providers, and agents regarding insurance policies and claims. They are responsible for accurately updating software systems, maintaining company records, and ensuring compliance with privacy and confidentiality regulations.
The Claims Examiner is responsible for adjudicating health and accident claims while managing outbound calls to resolve inquiries. They must prioritize tasks to meet turnaround times and ensure all actions comply with company and HIPAA regulations.
The specialist will analyze business and EVV data to create insightful reports, dashboards, and BI solutions to support decision-making. They are responsible for monitoring compliance risks, identifying trends, and collaborating with stakeholders to optimize reporting workflows.
