Wellcove/CHCS-Services

EVV & Assessment Services - Account Coordinator

Wellcove/CHCS-Services · Full Time · 14 hours ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Others

The Customer Support Representative manages the usage and compliance of EVV and facility platforms to ensure accurate home care and facility invoicing. They provide ongoing training, troubleshooting, and support to clients, caregivers, and agencies to maintain system efficiency.

insurance customer-service training documentation compliance

APPLY

Contact Center - Customer Service Representative, Contact Center

Wellcove/CHCS-Services · Full Time · 19 hours ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will handle incoming telephone inquiries from policyholders, providers, and agents regarding insurance policies and claims. They are responsible for accurately updating software systems, researching records, and providing clear communication regarding inquiry status.

insurance customer-service call-center math english communication

APPLY

Contact Center - Contact Center Customer Service Representative

Wellcove/CHCS-Services · Full Time · 19 hours ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The representative will handle incoming telephone inquiries from policyholders, providers, and agents regarding insurance policies and claims. They are responsible for accurately updating software systems and providing clear, professional communication to resolve customer concerns.

insurance customer-service call-center math english communication

APPLY

Claims - Support Representative, Claims

Wellcove/CHCS-Services · Full Time · 12 days ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

This role involves providing administrative support for claims adjudication by gathering data and reviewing documentation for long-term care insurance plans. The associate will also interact with customers and providers to ensure accurate information and timely resolution of inquiries.

insurance medical communication documentation

APPLY

EVV & Assessment Services - Customer Support Rep

Wellcove/CHCS-Services · Full Time · 12 days ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Customer Support Representative manages client usage and compliance of EVV and facility platforms while providing troubleshooting and retraining support. They are responsible for maintaining accurate documentation and ensuring the compliant delivery of invoices to insurance carriers.

insurance customer-service english communication customer-support microsoft-office training documentation compliance

APPLY

Contact Center - CSR-1 - Customer Service Representative 1

Wellcove/CHCS-Services · Full Time · 15 days ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer service in a call center environment by responding to inquiries from policyholders, agents, and providers regarding insurance policies. Research company records and update software systems to provide accurate information on benefits and claims status.

insurance customer-service call-center communication

APPLY

Enrollment Specialist

Wellcove/CHCS-Services · Full Time · 15 days ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Others

The Enrollment Specialist facilitates the enrollment of insureds into EVV and facility programs through high-volume inbound and outbound telephone outreach. They are responsible for educating stakeholders, resolving enrollment issues, and maintaining accurate documentation in compliance with HIPAA and program requirements.

insurance customer-service english client-relationships communication customer-support microsoft-office training documentation compliance

APPLY

Contact Center - CSR-1 - Customer Service Representative 1

Wellcove/CHCS-Services · Full Time · 20 days ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide customer service in a call center environment by responding to inquiries from policyholders, agents, and providers regarding insurance policies. Research company records to resolve questions and update software system data according to company standards.

insurance customer-service call-center math english communication

APPLY

EVV & Assessment Services - Customer Support Rep

Wellcove/CHCS-Services · Full Time · a month ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide support, training, and troubleshooting for clients using EVV and Facility platforms to ensure compliant delivery of invoices. Manage client inquiries via phone and email while maintaining organized documentation of all interactions.

APPLY

Claims - Claims Examiner

Wellcove/CHCS-Services · Full Time · 2 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 2-5 yrs exp 💼 Legal

The Claims Examiner is responsible for the accurate and timely adjudication of long-term care insurance claims in compliance with policy and regulatory standards. This includes analyzing claim documentation, coordinating benefits, and communicating determinations to policyholders and providers.

APPLY

Quality Assurance - Specialist 2, PCU

Wellcove/CHCS-Services · Full Time · 2 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 2-5 yrs exp 💼 Software Development

Perform quality reviews of policy administration and claim transactions to ensure accuracy and compliance with standard operating procedures. This includes reviewing benefit eligibility, documenting errors, and reporting quality results to management and clients.

APPLY

Quality Assurance - Specialist 2, PCU

Wellcove/CHCS-Services · Full Time · 2 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 2-5 yrs exp 💼 Software Development

Perform quality reviews of LTC insurance operational and claim transactions to ensure accuracy and adherence to standard operating procedures. Responsible for reviewing benefit eligibility, documenting errors, and reporting quality results to management and clients.

APPLY

EVV & Assessment Services - Account Coordinator, EVV

Wellcove/CHCS-Services · Full Time · 2 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Others

Provide seamless support and training to clients using EVV and Facility platforms to ensure compliance and system efficiency. Manage inquiries from claimants, caregivers, and agencies to facilitate accurate invoicing for LTC insurance carriers.

APPLY

EVV & Assessment Services - Scheduling Coordinator

Wellcove/CHCS-Services · Full Time · 2 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 0-2 yrs exp 💼 Virtual Assistant

The Scheduling Coordinator is responsible for managing inbound and outbound calls to facilitate long-term care assessments. The role requires handling at least 50 calls daily while maintaining high quality assurance scores and efficient after-call work time.

APPLY

EVV-Reporting Specialist

Wellcove/CHCS-Services · Full Time · 3 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 2-5 yrs exp 💼 Others

The specialist will analyze business and EVV data to create insightful reports, dashboards, and BI solutions to support decision-making. They are responsible for monitoring compliance risks, identifying trends, and collaborating with stakeholders to optimize reporting workflows.

APPLY

Claims - Claims Examiner

Wellcove/CHCS-Services · Full Time · 3 months ago

Wellcove/CHCS-Services

🌎 United States ⭐ 2-5 yrs exp 💼 Legal

The Claims Examiner is responsible for the accurate and timely adjudication of long-term care insurance claims in compliance with policy and regulatory standards. This includes analyzing documentation, coordinating benefits, and communicating determinations to policyholders and providers.

APPLY