Core Engineer
You will manage and troubleshoot live mobile core infrastructure, including 3G, 4G, and 5G-SA networks. The role involves owning technical tickets end-to-end and leading network integrations and projects.
You will manage and troubleshoot live mobile core infrastructure, including 3G, 4G, and 5G-SA networks. The role involves owning technical tickets end-to-end and leading network integrations and projects.
Manage a portfolio of strategic US customers to ensure they achieve business value from connectivity solutions. Act as a trusted advisor throughout the customer lifecycle, driving adoption, retention, and growth while collaborating with internal teams.
Own and manage all databases underpinning the BSS/OSS/NOC platform, including PostgreSQL clusters and network control layer interfaces. Design and implement bulk data pipelines, disaster recovery frameworks, and data governance policies for compliance and retention.
Manage ongoing client engagement to ensure technical alignment and feasibility of products within customer environments. Coordinate with pre- and post-sales teams to document requirements and manage technical queries and escalations.
Lead and mentor the NAM Customer Success team while managing strategic post-sales relationships for top IoT and enterprise mobility accounts. Drive customer retention, growth, and operational excellence through executive business reviews and cross-functional alignment.
Lead the deployment and configuration of production-grade workflow engines on Kubernetes to manage SIM activation and deactivation processes. Design scalable inventory management databases and implement complex telecom provisioning workflows with robust error handling.
Implement Temporal workflow activities and build an Inventory Management Database with REST API endpoints. Develop and execute a comprehensive testing suite including unit, integration, load, and stress tests for provisioning flows.
Design, deploy, and maintain network and security infrastructure including firewalls, LAN/WAN, and routing protocols. Provide escalated technical support and collaborate with vendors to implement upgrades and innovative solutions.