The Customer Success Manager will manage a portfolio of strategic EMEA customers, ensuring they achieve measurable business value through Webbing's connectivity solutions. They will act as a trusted advisor, driving adoption, retention, and growth while coordinating onboarding and executive business reviews.
The Customer Success Manager manages a portfolio of strategic APAC customers, ensuring they achieve measurable business value from connectivity solutions. They act as a trusted advisor throughout the customer lifecycle, driving adoption, retention, and growth while collaborating with internal cross-functional teams.
Own and manage all databases underpinning the BSS/OSS/NOC platform, including PostgreSQL clusters and network control layer interfaces. Design and implement bulk data pipelines, disaster recovery frameworks, and data governance policies for compliance and retention.
Lead the deployment and configuration of production-grade workflow engines on Kubernetes to manage SIM activation and deactivation processes. Design scalable inventory management databases and implement complex telecom provisioning workflows with robust error handling.
Implement Temporal workflow activities and build an Inventory Management Database with REST API endpoints. Develop and execute a comprehensive testing suite including unit, integration, load, and stress tests for provisioning flows.
Design, deploy, and maintain network and security infrastructure including firewalls, LAN/WAN, and routing protocols. Provide escalated technical support and collaborate with vendors to implement upgrades and innovative solutions.
