Manage a portfolio of strategic US customers to ensure they achieve business value from connectivity solutions. Act as a trusted advisor throughout the customer lifecycle, driving adoption, retention, and growth while collaborating with internal teams.
Own and manage all databases underpinning the BSS/OSS/NOC platform, including PostgreSQL clusters and network control layer interfaces. Design and implement bulk data pipelines, disaster recovery frameworks, and data governance policies for compliance and retention.
Manage ongoing client engagement to ensure technical alignment and feasibility of products within customer environments. Coordinate with pre- and post-sales teams to document requirements and manage technical queries and escalations.
Own end-to-end revenue growth by hunting and closing new enterprise IoT opportunities and expanding strategic accounts. Build and activate a partner ecosystem including MSPs and system integrators to scale global IoT connectivity solutions.
Own end-to-end revenue growth for the Security and Video vertical by hunting new enterprise opportunities and expanding strategic accounts. Build and activate a partner ecosystem including MSPs and integrators to scale global market presence.
Lead and mentor the NAM Customer Success team while managing strategic post-sales relationships for top IoT and enterprise mobility accounts. Drive customer retention, growth, and operational excellence through executive business reviews and cross-functional alignment.
Lead the deployment and configuration of production-grade workflow engines on Kubernetes to manage SIM activation and deactivation processes. Design scalable inventory management databases and implement complex telecom provisioning workflows with robust error handling.
Implement Temporal workflow activities and build an Inventory Management Database with REST API endpoints. Develop and execute a comprehensive testing suite including unit, integration, load, and stress tests for provisioning flows.
Design, deploy, and maintain network and security infrastructure including firewalls, LAN/WAN, and routing protocols. Provide escalated technical support and collaborate with vendors to implement upgrades and innovative solutions.
