Voucherify

The Head of Customer Success will own the entire customer lifecycle across EMEA and APAC, focusing on strategy, retention metrics, and building a customer-centric culture in collaboration with Sales and Product teams. Responsibilities include building and leading the CS organization, driving NRR, and acting as a Customer Success Manager for key accounts.

You will build AI-powered backend services and integrate large language models with retrieval-augmented generation pipelines. Your role will involve designing multi-agent workflows and ensuring seamless communication between AI modules and core services.