Volantsoft Inc

Design, configure, and optimize Amazon Connect contact flows while developing Node.js-based Lambda functions for backend services. Manage integrations between Amazon Connect and various CRM platforms to enable bi-directional data synchronization and automated workflows.

Lead Enterprise Reporting Foundation engagements by bridging business, data, and technology from discovery through implementation. Responsibilities include leading workshops, developing process maps, defining KPIs, and managing customer expectations and project delivery.