Provide exceptional support to customers via chat, email, and phone while managing inquiries and resolving issues to prevent escalation. Collaborate with internal teams and third-party providers to handle payments, KYC procedures, and account bonuses.
Ventures Lab
6 Remote Job Openings at Ventures Lab
The Junior Accountant maintains accurate financial records and ensures timely month-end closings across multiple jurisdictions. They are responsible for reconciliations, statutory reporting, and coordinating with external auditors and tax advisors.
Design and maintain scalable data infrastructure, including ETL pipelines and real-time streaming solutions. Ensure data quality, governance, and performance optimization to support strategic business decision-making.
Lead the casino operation and product teams to define the vision, roadmap, and growth strategies across multiple markets. Manage supplier relationships, negotiate content deals, and utilize data-driven insights to enhance the gaming experience and revenue.
Product Owner - Player Account Management (PAM)
Ventures Lab
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Full Time
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2 months ago
Ventures Lab
Manage and evolve the Player Account Management (PAM) ecosystem, focusing on internal tools like Back Office and CMS. Collaborate with stakeholders to translate business needs into product enhancements that improve operational efficiency.
The Country Manager assists in daily operations by managing data gathering, reporting, and brand strategy execution. Responsibilities also include overseeing social media, managing marketing campaigns, organizing game lobbies, and ensuring compliance for high-risk player accounts.