The role involves handling customer inquiries via chat, email, and phone while resolving issues related to payments, KYC, and account management. You will also be responsible for maximizing revenue opportunities and maintaining high service standards in collaboration with internal departments.
You will manage a portfolio of VIP players by providing personalized outreach, managing escalations, and curating tailored offers. Additionally, you will help establish the VIP program's standards and processes while ensuring compliance with responsible gambling regulations.
