The Tier I Technical Support Specialist serves as the first point of contact for smart cooler operators, performing basic troubleshooting and gathering information for escalated issues. They are responsible for documenting support tickets, guiding customers through onboarding, and maintaining clear communication throughout the resolution process.
The coordinator will manage end-to-end order fulfillment, including communication with suppliers, warehouses, and shipping carriers. They are also responsible for maintaining accurate operational data, troubleshooting technical issues, and improving company workflows.
The role involves setting appointments and closing deals for customers needing business equipment. The position requires assisting clients with various aspects of their business operations.
