The Tier I Technical Support Specialist serves as the first point of contact for smart cooler operators, performing basic troubleshooting and information gathering. They are responsible for documenting issues clearly and escalating complex technical problems to the Tier II support team.
The coordinator will manage end-to-end order fulfillment, including communication with suppliers, warehouses, and shipping carriers. They are also responsible for maintaining accurate operational data, troubleshooting technical issues, and improving company workflows.
The role involves setting appointments and closing deals for customers needing business equipment. The position requires assisting clients with various aspects of their business operations.
