Lead and develop a team of Care Guides to support members experiencing housing instability and complex social needs. Manage day-to-day operations, monitor performance metrics, and ensure high-quality care plan execution.
UpsideHom, Inc.
9 Remote Job Openings at UpsideHom, Inc.
Lead the onboarding and training for member-facing operations while building scalable training materials and SOPs. Develop and manage the quality assurance process through call audits and case reviews to ensure a consistent member experience.
The Marketing Manager will build sales collateral and execute content strategies across LinkedIn, blogs, and email to support GTM efforts. They will also manage the company website and coordinate marketing assets for trade shows and client success teams.
Develop and maintain sales collateral and marketing campaigns to support GTM efforts across Medicaid, Medicare Advantage, and Employer business lines. Manage owned channels including the website, blog, and LinkedIn to expand brand reach and support pipeline development.
Lead growth and execute sales strategies for Medicaid MCOs and Medicare Advantage opportunities to drive housing stability solutions. Manage the full sales cycle from prospecting and RFP responses to contract execution and implementation handoff.
Outreach & Enrollment Specialist (Remote - United States)
UpsideHom, Inc.
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Full Time
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a month ago
UpsideHom, Inc.
Conduct high-volume inbound and outbound outreach to referred members to explain services and drive enrollments. Manage the intake process, schedule appointments, and document all interactions accurately within Salesforce.
Member Service Representative (Remote - United States)
UpsideHom, Inc.
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Full Time
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a month ago
UpsideHom, Inc.
Manage a caseload of members experiencing housing instability by serving as their primary point of contact and guide. Coordinate housing-related actions, conduct weekly check-ins, and use Salesforce to track progress and remove barriers to stability.
Build and manage a pipeline of high-value partnerships with Medicaid MCO and Medicare Advantage plans. Lead the full enterprise sales cycle from prospecting and discovery to contract negotiation and close.
Support the day-to-day configuration, maintenance, and improvement of the Salesforce platform, focusing on Service Cloud workflows. This includes managing user access, building reports, and creating automations to support care operations and member intake.
