The Founding Product Lead will own the product strategy and execution for internal operational tools and emerging customer experiences. They will translate business needs into scalable technology solutions to reduce administrative burden and improve operational efficiency.
Lead the onboarding and training for member-facing operations while building scalable training materials and SOPs. Develop and manage the quality assurance process through call audits and case reviews to ensure a consistent member experience.
Support the day-to-day configuration, maintenance, and improvement of the Salesforce platform, focusing on Service Cloud workflows. This includes managing user access, building reports, and creating automations to support care operations and member intake.
Lead growth and execute sales strategies for Medicaid MCOs and Medicare Advantage opportunities to drive housing stability solutions. Manage the full sales cycle from prospecting and RFP responses to contract execution and implementation handoff.
Conduct high-volume inbound and outbound outreach to referred members to explain services and drive enrollments. Manage the intake process, schedule appointments, and document all interactions accurately within Salesforce.
Manage a caseload of members experiencing housing instability by serving as their primary point of contact and guide. Coordinate housing-related actions, conduct weekly check-ins, and use Salesforce to track progress and remove barriers to stability.
