TruGreen

Manages the commercial sales function to meet volume and profitability objectives while generating revenue through key accounts. Develops divisional sales plans, forecasts, and growth strategies while providing leadership to professional staff.

Supervise customer service associates handling inbound and outbound calls to ensure policy adherence and call standards. Resolve escalated customer complaints and provide ongoing training, coaching, and performance evaluations for the team.

The supervisor will oversee customer service associates to ensure efficiency, adherence to policies, and high-quality call standards. They are responsible for resolving escalated complaints, providing coaching, and managing staff performance through training and disciplinary actions.