Contact and qualify prospective customers while explaining the features and merits of various insurance policies. Recommend specific coverage amounts and types based on a detailed analysis of the prospect's personal circumstances.
Handle inbound and outbound calls to assist members with health insurance application details and next steps. Maintain clear, compassionate communication while ensuring compliance and protecting sensitive personal health information.
Conduct structured conversations with new Humana members to guide them through benefit activation modules. Maintain compliance standards while accurately documenting all member interactions and completed tasks.
The QA Representative monitors sales and enrollment activities to ensure compliance with legal, regulatory, and carrier-specific requirements. This includes auditing call recordings and applications to verify accuracy and documenting findings with factual explanations.
The Sales Agent contacts and qualifies prospective customers to explain and sell insurance policies based on their specific needs. They are responsible for maintaining accurate data entry, following sales scripts, and participating in ongoing performance coaching.
