Seasonal Quality Assurance Representative
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AI Summary
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience.
We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
QA Representative (Seasonal)
TRANZACT | Remote/Work From Home | Full-Time Hours, Temporary
Duration: Through 12/8/2026, with possible extension into early 2027
Schedule: Monday–Friday, 40+ hours/week
Pay: $12.00–$13.00/hour
About the Role
The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts.
Key Responsibilities
- Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
- Search approved websites to verify the accuracy of information presented to customers
- Maintain a thorough understanding of the products and compliance requirements for assigned plans
- Document findings and provide clear, factual written explanations of conclusions
- Conduct sales/enrollment audits in response to allegations from internal and external sources
Required Qualifications
- High school diploma or GED, or equivalent combination of education and experience
- 1+ year of customer service experience
- Basic computer skills with typing speed of at least 20 WPM
- Proficiency with Windows, Microsoft Office, email, and internet navigation
- Familiarity with contact management systems and internet software
- Strong written communication skills, including grammar, clarity, and the ability to present findings
- Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)
- Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning
- Clear verbal communication skills, especially for phone/headset use
Preferred:
- experience with insurance products (e.g., Medicare, life insurance)
Core Competencies
- Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values
- Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios
- Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance
- Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations
- Dependability – Reliable attendance, follows instructions, and takes ownership of tasks
- Communication – Writes and speaks clearly; adapts style to the audience
Additional Skills
- Ability to work independently and multitask
- Strong problem-solving abilities
- Detail-oriented with a results-driven mindset
Supervisory Responsibility
This position has no supervisory responsibilities.
By applying to this job, you consent to receive text messages from our recruitment team regarding job opportunities and updates as part of the hiring process. Message and data rates may apply. TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Disability/Vet
TRANZACT is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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