Lead complex customer ERP and CRM transformation projects, managing plans, resources, budgets, risks, issues, changes, reporting, and delivery across teams. Manage customer and internal stakeholder relationships, support presales and invoicing, coach colleagues, and contribute to project governance and business development.
Lead the technical operations and service delivery of the Business Central support team, including mentoring staff, managing workloads, and resolving complex incidents and escalations. Maintain customer relationships and service quality while improving support processes, technical standards, documentation, and customer onboarding.
The Security Analyst will lead complex cyber security investigations and act as a senior escalation point for high-priority incidents within the SOC. They will also proactively hunt for threats, improve detection capabilities, and mentor less experienced analysts.
