The role acts as the primary liaison between clients and technical teams to manage incidents, ensure SLA compliance, and facilitate transparent communication. It also involves performing technical analysis, leading post-incident reviews, and overseeing the training of support agents.
The DevOps Engineer will act as a subject matter expert for specific services and provide operational support for deployments and incident response. They are also responsible for developing infrastructure automation tools to eliminate manual effort and improve system reliability.
The Pre-sales Engineer will collaborate with sales and engineering teams to conduct technical presentations, scope client requirements, and respond to RFIs and RFPs. They will act as a technical expert to explain product value and define feature enhancements based on functional gaps identified during client interactions.
