The Customer Service Representative acts as the primary point of contact for clients in a debt resolution program, ensuring concerns are resolved professionally. They are responsible for maintaining high levels of client satisfaction and retention while documenting all interactions in the CRM.
The Certified Debt Specialist is responsible for acquiring new customers through prospecting and inbound inquiries while managing active client portfolios. They must collaborate with cross-departmental teams to provide exceptional service and achieve monthly performance KPIs.
The Sales Specialist will manage inbound leads and cross-sell home equity products to consumers while guiding them through the application and funding process. They are responsible for educating clients on financial solutions, meeting sales targets, and ensuring all transactions adhere to compliance standards.
The Sales Consultant will engage prospects through proactive outreach to offer debt consolidation solutions and analyze financial situations. They are responsible for managing a CRM pipeline, achieving sales targets, and collaborating with cross-departmental teams to provide exceptional service.
