The role involves designing, developing, and maintaining scalable web applications by integrating frontend and backend components. You will also be responsible for building robust RESTful APIs and optimizing database queries while collaborating with multidisciplinary teams.
Tenpo
16 Remote Job Openings at Tenpo
You will lead the technical strategy, execution, and quality of your tribe while mentoring Tech Leads to ensure scalable and reliable engineering practices. You are responsible for translating business priorities into a clear technological roadmap and overseeing the operational health of all systems.
Coordinador de Gestión Contact Center (Reemplazo Pre y Post Natal)
Tenpo
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Full Time
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2 days ago
Tenpo
The coordinator will lead the daily operations of the contact center, ensuring service continuity, high quality standards, and regulatory compliance. They are responsible for managing performance KPIs, workforce planning, and coordinating with internal stakeholders and BPO providers.
The role involves defining tactical and strategic security roadmaps, integrating DevSecOps, and governing vulnerabilities. It also requires collaborating with engineering teams to ensure secure product architecture and effective threat mitigation.
Build, optimize, and automate data pipelines and operational dashboards within Google Cloud Platform. Ensure high quality, traceability, and availability of information for regulatory and business reporting.
Lead the daily operation of the customer service channel and Contact Center to ensure operational continuity and high quality standards. Monitor KPIs/SLAs and ensure compliance with CMF and SERNAC Financiero regulations.
Design and optimize robust, scalable data models within the BigQuery Data Warehouse to create clean analytical layers. Build ELT pipelines using Dataform or dbt to enable self-service data consumption for business teams.
Lead the tactical and strategic security architecture and secure corporate development, focusing on application security and vulnerability governance. Collaborate with engineering and architecture teams to integrate security controls into the DevSecOps cycle and protect digital products from threats and fraud.
Manage the full lifecycle of technological identities and access, ensuring correct provisioning, revocation, and compliance with the principle of least privilege. Execute access recertification campaigns and integrate applications into centralized authentication platforms like SSO and MFA.
Execute and monitor fiscal processes for the Tenpo Group to ensure timely tax compliance and risk mitigation. This includes preparing tax returns, managing relationships with the SII, and optimizing tax burdens through strategic planning.
Manage high-volume transactional operations and clearing processes while building dashboards and alerts to prevent operational failures. Act as a technical reference for the operations team and identify opportunities for process automation and improvement.
The role focuses on managing retention and engagement through the design of complex automation journeys across own media channels. It involves establishing capping policies to protect user experience and governing the event tagging catalog for precise mobile app segmentation.
Lead the design and operation of Tenpo's cloud platform on GCP, acting as a strategic link between development teams and infrastructure. Responsibilities include managing Infrastructure as Code, ensuring platform security/governance, and optimizing data and AI ecosystems.
Identify, analyze, and monitor technological risks to implement effective controls and regulatory reports aligned with CMF and Basel standards. Coordinate mitigation plans, maintain the risk catalog, and foster a risk-aware culture across business and support areas.
Support the identification, analysis, and monitoring of technological risks to implement effective controls and regulatory reports. Coordinate mitigation plans and maintain the risk catalog in alignment with CMF and Basel standards.
The Junior Accounting Analyst will be key in preparing and consolidating financial statements and management reports, ensuring compliance with applicable accounting and regulatory standards. This role involves collaborating with various internal areas to gather and validate accounting information.