The Success Operations Associate will manage incoming merchant queries via HubSpot and provide support for onboarding and IAR processes. They will work closely with the Customer Success team to ensure efficient resolution of issues and maintain structured workflows.
You will own the full outbound sales cycle, prospecting and engaging dental practice owners to sell the 'Plans' product. Responsibilities include managing a structured pipeline, conducting consultative discovery, and meeting monthly ARR targets.
Manage and optimize credit risk and fraud strategies for lending operations, focusing on borrower and counterparty risk. The role involves data exploration, coding, and presenting analysis to drive improvements in credit assessments.
The role involves owning performance and projects across various products to shape the company's success. Responsibilities include task exploration, coding, and presenting data insights to non-technical business users.
Manage day-to-day collections by monitoring accounts to identify arrears and recovering outstanding balances on regulated and non-regulated loans. Build customer relationships while maintaining accurate records and escalating complex cases to senior management.
Develop and scale backend services using Go to support a multi-product strategy and an AI Revenue Engine. Collaborate on expanding the platform to new healthcare providers and international markets like Germany.
