Synoptek

The role is responsible for driving the design, configuration, and implementation of Microsoft Dynamics 365 CRM solutions. This includes gathering business requirements, performing gap analysis, and leading end-user training and application support.

The Designated Consulting Engineer manages trend reviews, advisory services, and future state activities to improve a customer's IT maturity. Key duties include developing strategic IT roadmaps and acting as a trusted partner between clients and project teams.

Acts as a Virtual CISO for named clients, providing strategic security leadership and consultative services. Responsibilities include defining security frameworks, conducting risk assessments, and managing security-related IT projects.

The Client Delivery Lead acts as a player-coach, managing and mentoring a team of support engineers while continuing to perform customer support and escalation activities. They are responsible for meeting operational goals, monitoring SLAs, and managing new logo implementations to ensure consistent customer value.

Define and lead the end-to-end solution architecture for D365 Field Service implementations. Collaborate with stakeholders to translate business requirements into scalable technical solutions while guiding development teams.