You will own the retention strategy for a subscription business, managing key metrics like churn, take rate, and renewal recovery. You will lead a two-person team to optimize the subscriber journey, including messaging, cancel flows, and testing roadmaps.
The Sales Coach is responsible for leading, training, and developing a team of agents through a scripted sales process to ensure consistent performance. They will conduct live call coaching, manage performance documentation, and collaborate with cross-functional teams to optimize the customer experience.
