The Education & Training Audiologist will lead and facilitate technical and product training programs for internal staff and external customers. This role involves creating educational materials, conducting workshops, and providing clinical expertise to support regional training needs.
Provide technical assistance to professional and consumer customers through phone, email, web chat, and instant messaging, addressing hearing devices, accessories, connectivity, training, and policy questions. Meet service performance standards, communicate customer feedback and training needs, and contribute to a positive, adaptable, team-oriented support environment.
Facilitate clinical and sales training, provide in-clinic coaching and developmental feedback, and support onboarding for new providers. Help clinics execute events, contribute to training materials and program improvements, and evaluate training effectiveness.
