The Member Success Representative serves as the primary point of contact for members, managing the full lifecycle from onboarding to renewals. They are responsible for resolving account challenges, providing platform guidance, and maintaining accurate documentation within the CRM.
The Account Executive serves as the pre-sales lead and manages the retention process for a portfolio of Fortune 1000 brand partners. Responsibilities include aligning MikMak solutions with customer objectives and collaborating with internal teams to prioritize customer needs.
