Build and maintain full-stack web application features using scalable, distributed microservices. Own technical strategy, troubleshoot production incidents, and collaborate with cross-functional teams to ensure high performance and reliability.
Design, build, and maintain carrier API integrations while owning the end-to-end quality of software components. Collaborate with cross-functional teams to develop internal tools and contribute to the team's technical direction through code and design reviews.
Manage high-tier customer accounts and escalated tickets as the primary point of contact until resolution. Partner with cross-functional teams to provide product feedback and mentor other support specialists.
Build and maintain scalable, distributed full-stack web application features while owning technical strategy and design. Collaborate with cross-functional teams to ensure high performance, reliability, and operational health through on-call rotations and CI/CD improvements.
The Principal PM will own the API platform roadmap, including SDKs, developer documentation, and MCP capabilities. They will also define platform standards and partner with engineering leadership to drive technical investments and developer experience.
Own the full company P&L, lead the Annual Operating Plan process, and produce financial reporting for the Board and executive leadership. Manage transaction readiness for M&A and partner with cross-functional teams on headcount and cost management.
