Provides crisis and suicide intervention counseling over the telephone while identifying appropriate community resources for callers. Supervises telephone counselors and volunteers while maintaining accurate documentation of all interventions.
Respond to calls reporting alleged child or adult neglect, abuse, or exploitation; interview callers, gather information, file reports through the state web portal, and follow up with protective services workers. Screen for suicide or homicide risk, connect eligible callers with crisis intervention, provide information and referrals, and maintain accurate confidential records.
The UM Specialist verifies client insurance benefits and secures initial and subsequent authorizations for behavioral health services. They also manage billing processes, resolve insurance inquiries, and maintain accurate client data records.
The UM Specialist verifies insurance benefits and manages the authorization lifecycle for mental health and substance abuse services. They also resolve billing issues and collaborate with operations staff to ensure accurate documentation and compliance.
Provides crisis, suicide, and homicide intervention counseling over the telephone to callers in need of emergency assistance. Maintains accurate records of interventions and may supervise volunteers or provide training on crisis awareness.
Provides crisis, suicide, and homicide intervention counseling over the telephone to callers in need of emergency assistance. Maintains accurate records of interventions and may supervise volunteers or provide training on crisis prevention.
Provides crisis, suicide, and homicide intervention counseling over the telephone to callers in need of emergency assistance. Maintains accurate records of interventions and may supervise volunteers or provide training to other counselors.
Provides crisis and suicide intervention counseling over the telephone while identifying appropriate service providers for callers. Supervises telephone counselors and volunteers while maintaining accurate documentation and providing training on crisis intervention procedures.
The UM Specialist verifies client benefits and manages the authorization lifecycle for mental health and substance abuse services. They also collaborate with operations staff to resolve billing issues and ensure accurate documentation for retro reviews and appeals.
Responsible for completing and monitoring insurance forms and claims for Medicare, Medicaid, and commercial providers to ensure timely payment. Manages unpaid claims, identifies overpayments, and communicates with providers and insurance companies to resolve reimbursement issues.
