The Call Center Manager oversees the leadership, management, and performance of a customer contact center to ensure contractual obligations and service levels are met. They are responsible for managing day-to-day operations, driving key performance indicators, and fostering a high-performance culture among staff.
Act as the first point of contact for healthcare callers to provide compassionate support and resolve inquiries. Responsibilities include documenting call information, navigating multiple systems, and meeting quality assurance metrics.
Handle inbound and outbound customer inquiries while adhering to established protocols and documenting interactions in a database. Provide exceptional service by verifying customer information and following up as necessary to resolve issues.
Provide Tier 1 help desk support to insurance issuers, agents, and government agencies via phone, chat, and email. Responsibilities include managing account access, logging inquiries in ServiceNow, and triaging issues for escalation to Tier 2 support.
The Healthcare Customer Advocate handles inbound and outbound calls to support healthcare clients while documenting inquiries in a database. They are responsible for verifying customer information and providing exceptional service to ensure a seamless experience.
Advocates will manage both inbound and outbound calls to assist healthcare clients with needs such as billing, benefits understanding, and claims research, while delivering exceptional customer service according to established protocols. They are responsible for documenting inquiries, verifying customer information, actively listening for opportunities to provide additional support, and ensuring concerns are resolved satisfactorily.
The agent will handle both inbound and outbound calls, guiding healthcare clients through inquiries with professionalism and accuracy using web-based systems. Responsibilities also include documenting customer information, verifying details, offering additional information when appropriate, and conducting outbound surveying calls.
