Provide professional customer support via phone to individuals impacted by catastrophic weather. Responsibilities include documenting inquiries in a database, verifying customer information, and conducting outbound survey calls.
Senture
7 Remote Job Openings at Senture
Provide Tier 1 help desk support to insurance issuers, agents, and government agencies via phone, chat, and email. Responsibilities include managing account access, logging inquiries in ServiceNow, and triaging issues for escalation to Tier 2 support.
Oversee the full lifecycle of federal, state, and local government contracts while ensuring strict compliance with FAR/DFARS regulations. Lead negotiations on contract terms, manage GSA schedules, and mitigate contractual risks to enable successful program delivery.
The Healthcare Customer Advocate handles inbound and outbound calls to support healthcare clients while documenting inquiries in a database. They are responsible for verifying customer information and providing exceptional service to ensure a seamless experience.
The HR Assistant will support the security team by ensuring compliance with hiring standards, including I-9 verification and background checks. They will also assist in comprehensive auditing processes and maintain accurate records for the employee lifecycle.
Advocates will manage both inbound and outbound calls to assist healthcare clients with needs such as billing, benefits understanding, and claims research, while delivering exceptional customer service according to established protocols. They are responsible for documenting inquiries, verifying customer information, actively listening for opportunities to provide additional support, and ensuring concerns are resolved satisfactorily.
The agent will handle both inbound and outbound calls, guiding healthcare clients through inquiries with professionalism and accuracy using web-based systems. Responsibilities also include documenting customer information, verifying details, offering additional information when appropriate, and conducting outbound surveying calls.
