The Deployment Technician executes and supports customer network hardware installations through remote and on-site coordination. They are responsible for maintaining accurate documentation, providing real-time technical support, and ensuring project milestones are met.
The Tier 1 Technical Support Engineer provides support for hyper-converged computing clusters by answering customer inquiries and troubleshooting technical issues. They are also responsible for escalating complex problems to Tier 2 and participating in on-call rotations to ensure high customer satisfaction.
