The Deployment Technician executes and supports customer network hardware installations through remote and on-site coordination. They are responsible for maintaining accurate documentation, providing real-time technical support, and ensuring project milestones are met.
Description
Position Summary
The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Installation & Field Support
Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.).
Support onsite technicians via Google Meet, Dialpad, or similar platforms.
Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions.
Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools.
Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review.
Update task statuses accurately in Jira, DaySmart, and related systems.
Escalate issues appropriately through Slack or designated escalation channels.
Maintain responsiveness and clear communication throughout the assigned shift.
Team Contribution & Development
Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration.
Mentor and assist in onboarding new Deployment Technicians.
Support overflow and non-installation tasks as assigned by leadership.
Flexibility & Availability
Must be available to work across multiple time zones and accommodate customer availability.
Required to support both morning and afternoon shifts; participate in on-call rotation as needed.
Willing to work overnight installs when required.
Expected to remain online, responsive, and communicative during scheduled shifts.
Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs.
Physical & Work Environment Requirements
This role is primarily computer-based and does not require heavy lifting.
Must be able to sit or stand at a workstation for extended periods.
Comfortable working in a remote environment with occasional travel as needed.
Ability to use basic office and remote support equipment (laptop, headset, webcam, etc.).
Requirements
Required
Minimum 2 years' experience in deployments, IT support, or field services.
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