The Patient Access Coordinator manages incoming patient calls, triages needs, and schedules appointments while maintaining high standards for call quality and productivity. They act as the primary point of contact for patients, creating records and escalating complex issues to supervisors as needed.
The Patient Access Coordinator manages incoming patient calls, triages needs, and creates patient records in a fast-paced environment. They are responsible for scheduling appointments, maintaining productivity standards, and escalating complex issues to supervisors.
The coordinator manages high-volume inbound calls and inquiries regarding workers' compensation, serving as a liaison between patients, providers, and insurance companies. They are responsible for scheduling appointments, maintaining accurate patient records in the EMR, and ensuring timely administrative completion of case documentation.
