The Patient Access Coordinator manages incoming patient calls, triages inquiries, and creates patient records while maintaining productivity standards. They act as the primary point of contact for scheduling and addressing patient questions in a fast-paced environment.
Handle incoming patient calls efficiently, serve as the first point of contact, and create patient records while triaging calls. Schedule appointments or route messages as appropriate, meet call center quality and productivity targets, and escalate issues when needed.
The Patient Access Coordinator manages incoming patient calls, triages needs, and creates patient records in a fast-paced environment. They are responsible for scheduling appointments, maintaining productivity standards, and escalating complex issues to supervisors.
The coordinator manages high-volume inbound calls and inquiries regarding workers' compensation, serving as a liaison between patients, providers, and insurance companies. They are responsible for scheduling appointments, maintaining accurate patient records in the EMR, and ensuring timely administrative completion of case documentation.
