The representative will handle inbound and outbound customer calls to resolve order, billing, and product issues in real time. They are also responsible for maintaining accurate case records and escalating complex issues to leadership while adhering to brand voice guidelines.
The AI Video Editor produces high-quality, engaging video advertisements by combining traditional editing techniques with AI-generation tools. They are responsible for interpreting creative briefs and scripts to deliver polished, launch-ready video content while maintaining brand standards.
The Customer Service Training Lead is responsible for designing and delivering structured onboarding cohorts for new offshore customer service agents. This role manages the entire training lifecycle, from curriculum creation and live virtual instruction to trainee certification and performance handoff.
The Head of Marketplaces will own the end-to-end strategy, P&L, and growth for retail channels like Walmart.com and Target.com. This role involves managing retail media spend, optimizing product listings, and coordinating inventory with retail partners.
The Social Media Representative is responsible for monitoring and responding to public comments across social channels to ensure accurate, on-brand communication. They must resolve customer inquiries directly and escalate sensitive or negative feedback to the Team Lead.
The Creative Strategist is responsible for writing high-converting ad copy, scripts, and hooks while managing the creative pipeline. They must analyze performance data to iterate on concepts and translate consumer insights into effective advertising strategies.
The Head of Retention will build and own the end-to-end retention strategy, including subscription churn reduction, lifecycle marketing, and loyalty programs. This role involves analyzing customer data to improve lifetime value and collaborating directly with the Founder/CEO to execute growth initiatives.
The Head of Video Editing is responsible for building and managing a scalable, AI-native video editing system and training program to support high-volume paid social advertising. This role involves leading a team of editors, providing creative feedback, and personally handling high-stakes edits to ensure consistent quality and performance.
The Food Scientist is responsible for researching and developing new product formulations while ensuring they meet safety, quality, and regulatory standards. This role involves collaborating with external co-manufacturers to scale production and maintaining rigorous documentation for all product formulations.
