ROCKY MOUNTAIN TRUCK CENTER GROUP

Manage the full lifecycle of roadside repair events from initial intake and triage to dispatch and final resolution. Coordinate between drivers, technicians, and wrecker operators while providing constant updates to customers in high-stress situations.

Oversees the intake and real-time dispatch of emergency roadside service requests while leading and coaching other coordinators. Monitors KPIs and SLAs to ensure high-quality service delivery and safety for commercial fleets.