The Senior Customer Success Manager manages a portfolio of strategic enterprise accounts to drive product adoption, value realization, and long-term retention. They collaborate cross-functionally to identify growth opportunities, mitigate churn risks, and ensure customers achieve their desired business outcomes.
The role involves configuring, supporting, and optimizing NetSuite Order-to-Cash processes to improve automation and operational effectiveness. You will also manage system integrations, perform troubleshooting, and provide technical support for business systems.
The Sales Engineer will partner with account management to identify business value and drive revenue through technical demonstrations and solution architecture. They will also contribute to the sales process by managing RFI/RFP responses and developing business cases for prospects.
