reos

You will establish and evolve a central service layer across software, IT, IoT, and DevOps teams while managing 1st-level support and external service providers. Additionally, you will define and monitor SLAs, KPIs, and service catalogs to ensure high-quality, standardized, and automated service processes.

You will establish and evolve a central service layer across software, IT, IoT, and DevOps teams while managing 1st-level support and external service providers. Additionally, you will define and monitor SLAs, KPIs, and service processes to ensure high-quality, transparent, and efficient service delivery.

You will develop and implement scalable ETL pipelines using Microsoft Fabric and lead the planning and execution of AI and automation projects. Additionally, you will maintain the data warehouse architecture and ensure high standards of data quality, security, and reliability.

The role involves creating and documenting processes, ensuring continuous improvement, and defining training needs based on analysis of tickets, processes, or system changes. Responsibilities also include monitoring process compliance, conducting internal audits, and implementing corrective actions.

The role involves developing and managing scalable ETL pipelines using Microsoft Fabric, ensuring efficient, automated integration of heterogeneous data sources like MySQL databases and APIs. A central responsibility is the conception, planning, and implementation of AI and automation projects, alongside continuously adapting the Data Warehouse architecture to new requirements.