The role involves contacting customers who have requested cancellations to diagnose issues and propose solutions to retain them. You will manage the end-to-end retention process, including re-negotiating contracts and delivering value to reduce churn.
Provide reactive multichannel support via chat, tickets, and video calls to resolve complex technical issues for customers. Focus on identifying root causes and ensuring high-quality, empathetic service to empower customer autonomy.
You will develop and maintain efficient backend integrations for internal and external products while ensuring high availability and performance of APIs. You will collaborate with a multidisciplinary team to deliver scalable solutions using Kanban methodology.
Develop and maintain scalable, high-performance backend services while ensuring system stability and financial accuracy. Collaborate with cross-functional teams to evolve the billing architecture and optimize system performance using monitoring tools.
Define the technical vision, architecture, and strategy for Generative AI, developing solutions like autonomous agents and intelligent copilots. Act as a technical reference for the data science team while implementing software engineering standards and collaborating across product and engineering teams.
