You will manage the communication governance for the partner program, defining themes and segments for campaigns. Additionally, you will execute end-to-end marketing automation campaigns and foster collaboration across sales, product, and customer success teams.
The analyst will perform onboarding for new clients and partners by diagnosing business needs and defining initial objectives. They will also manage multiple implementation projects simultaneously while ensuring customer satisfaction and platform adoption.
Develop and scale robust AI solutions by integrating marketing, CRM, and conversational tools using LLMOps best practices. Create evaluation mechanisms to ensure AI performance, consistency, and quality while collaborating with engineering teams on system integration.
Lead the strategy and evolution of the RD Conversas product, focusing on chatbot, automation, and AI initiatives. Identify market opportunities, manage the product roadmap, and ensure the delivery of value through data-driven decision-making.
You will be responsible for diagnosing complex sales opportunities and designing technical solutions to accelerate the sales cycle. Additionally, you will act strategically to retain and expand accounts by developing custom integrations and providing technical support to key clients.
Provide reactive multichannel technical support to national and international customers, focusing on root cause analysis and sustainable solutions. Manage customer relationships across various products while ensuring high satisfaction and autonomy for clients in the Latin American market.
The role involves supporting lead generation and data enrichment for the pre-sales team while managing operational controls and reporting. You will also diagnose sales funnel opportunities and propose process optimizations to improve operational efficiency.
The role focuses on managing CRM operations by connecting data, tools, and processes to ensure a scalable and efficient communication operation. Key duties include governing customer data, optimizing segmentation architectures, and implementing AI solutions to automate repetitive tasks.
You will be responsible for planning and prioritizing the backlog, conducting structured discovery processes, and validating hypotheses through agile experiments. Additionally, you will engage stakeholders around the roadmap and monitor key metrics to identify growth opportunities.
The Product Manager will define and lead product strategy aligned with business objectives, structuring and leading discovery processes while prioritizing the backlog based on impact and feasibility. Collaboration with engineering, design, and stakeholders is essential to transform product vision into tangible results.
