The Case Manager serves as the primary point of contact for patients, guiding them through treatment pathways and managing reimbursement processes. They coordinate services between physicians, pharmacies, and payers while ensuring medication adherence and accurate documentation in the CRM system.
The Patient Care Coordinator manages the full patient lifecycle, including enrollment, reimbursement navigation, and treatment coordination. They also provide ongoing adherence support and maintain strong relationships with healthcare providers to ensure seamless care delivery.
Acts as a liaison between patients, healthcare providers, and pharmacies to ensure timely access to therapies. Responsibilities include educating clinics on program processes, facilitating reimbursement, and providing personalized patient adherence support.
