The associate will provide frontline support to users via email and live chat, troubleshooting platform issues and bugs. They will also analyze user feedback to inform product, marketing, and operations teams while monitoring for fraud.
Build exchange infrastructure, risk systems, and user experiences for CFTC-regulated sports event contracts. Shape the foundation of a new asset class through architecture, compliance, and product development.
Design, build, and maintain a mobile automation framework using Appium and Java for iOS and Android. Integrate automated tests into the CI/CD pipeline and manage execution across real device farms.
Own and lead mobile QA testing across iOS and Android platforms, ensuring release readiness and platform stability. Collaborate with distributed engineering teams to design test plans and identify defects before they reach users.
Contribute to the development of exchange infrastructure, risk systems, and user experience for a CFTC-regulated sports event contracts market. Work across various disciplines to build the foundation of a new asset class at the intersection of sports and technology.
Support brand partnerships and affiliate relationship management through research and campaign execution. Track marketing performance metrics and contribute content ideas across social and digital channels.
Build and execute lifecycle campaigns across email, push, and SMS to drive user engagement and retention. Analyze user behavior and campaign metrics to optimize the customer journey and support A/B testing efforts.
