The Tier 3 Agent manages inbound and outbound calls for various scheduling needs, including general, auto/legal, and breast imaging appointments. They are responsible for verifying insurance information, reviewing provider orders for accuracy, and maintaining productivity standards in a high-volume call center environment.
The Radiologist Operations Liaison serves as the central point of contact for radiologist coverage, managing schedules, capacity, and workflow issues. They coordinate across departments to ensure efficient report delivery and resolve operational bottlenecks without making clinical decisions.
