The Customer Success Manager will manage a portfolio of customer accounts to ensure retention, drive product adoption, and identify growth opportunities. They will act as a primary advocate for customers, facilitating communication between clients and internal teams to deliver value and meet business objectives.
The Technical Account Manager will oversee the post-purchase onboarding pipeline, ensuring customers are activated and trained on the software platform. They will also customize the product to meet client needs and provide best practice suggestions to maximize ROI.
The Growth Adoption Manager will drive the adoption and expansion of the Pilotbase platform across flight school customers to maximize revenue. This role involves defining monetization strategies, developing repeatable playbooks, and collaborating cross-functionally with Sales, Product, and Customer Success teams.
You will own the development of Pilotbase's Pilot Experience Solutions, focusing on offline-first mobile architecture and data synchronization across React Native and iOS platforms. Additionally, you will mentor other engineers, collaborate with stakeholders to translate user needs into features, and integrate AI-assisted workflows into the development lifecycle.
