Paysend

The analyst is responsible for monitoring the health of the transaction ecosystem and investigating payment flow anomalies using SQL and monitoring tools. They will coordinate incident resolution, manage partner communications, and ensure the stability of business-critical payment services.

Handle and resolve B2C customer queries within SLAs while collaborating with internal teams to investigate issues. Identify trending problems and suggest improvements to internal processes and systems to enhance the customer experience.

Handle and resolve B2C customer queries within SLAs while collaborating with internal teams to investigate issues. Identify trending problems and suggest process improvements to enhance the overall customer experience.

The role involves verifying new customer identities and assessing risks to prevent illegal transactions on the platform. The specialist will also handle customer interactions to reduce onboarding wait times and improve overall satisfaction.