The Senior Manager of Client Success owns the retention, growth, and performance of a portfolio of health plan clients. They act as the primary relationship owner, collaborating with cross-functional teams to resolve operational issues and drive client outcomes.
The General Manager will lead the strategy, growth, marketing, and operations for the Consumer business unit. They will partner with the CEO and cross-functional teams to scale the business, optimize customer acquisition, and drive product development.
Execute manual workflows and support the launch of new business initiatives and pilot programs. Identify operational risks and provide feedback to inform automation and scalability for future processes.
Provide synchronous and asynchronous telemedicine consultations and virtual assessments for older adults. Create and update care plans that integrate medical needs with health-related social needs to guide Community Care Advocates.
