The Implementation Lead will manage the end-to-end onboarding process for new mid-market and enterprise brands, ensuring successful technical setup and product adoption. They will also develop repeatable playbooks and systems to scale the onboarding motion as the company grows.
You will own the end-to-end sales cycle for enterprise accounts, including discovery, pilot management, and closing six-to-seven-figure contracts. You will work closely with founders and cross-functional teams to build business cases and expand product adoption within client organizations.
The Customer Success Manager will lead brand onboarding, provide training, and monitor account health to ensure customer adoption. They will also serve as a primary point of contact for support and document feedback to inform the product roadmap.
You will be responsible for scaling the agency partner program, managing tech and ecosystem partnerships, and driving the customer referral engine. Your primary goal is to generate qualified sales introductions and increase partner-sourced revenue.
The Chief of Staff will act as the right hand to the VP of Operations and CEO, turning high-level strategy into executable operating plans. They will manage company cadence, drive cross-functional initiatives like SOC 2 certification and acquisition integration, and protect executive focus.
Own the full demand generation engine for the Shopify ecosystem, managing a $1M+ annual budget across paid, organic, and affiliate channels. Scale the customer base from hundreds to thousands while hiring and leading the marketing team.
Lead end-to-end customer onboarding and implementation while developing custom success playbooks for brands. Act as the primary point of contact for troubleshooting and translate customer insights into product feedback.
