The Customer Success Manager will lead brand onboarding, provide training, and monitor account health to ensure customer adoption. They will also serve as a primary point of contact for support and document feedback to inform the product roadmap.
You will be responsible for scaling the agency partner program, managing tech and ecosystem partnerships, and driving the customer referral engine. Your primary goal is to generate qualified sales introductions and increase partner-sourced revenue.
The Business Operations Manager will serve as a flexible operator managing daily functions across HR, finance, and administration while driving key operational priorities. They will also build internal tools, automate repetitive tasks, and ensure compliance with security standards like SOC 2.
The Chief of Staff will act as the right hand to the VP of Operations and CEO, turning high-level strategy into executable operating plans. They will manage company cadence, drive cross-functional initiatives like SOC 2 certification and acquisition integration, and protect executive focus.
Own the full demand generation engine for the Shopify ecosystem, managing a $1M+ annual budget across paid, organic, and affiliate channels. Scale the customer base from hundreds to thousands while hiring and leading the marketing team.
Lead end-to-end customer onboarding and implementation while developing custom success playbooks for brands. Act as the primary point of contact for troubleshooting and translate customer insights into product feedback.
