Provide premium customer support via chat, email, and phone regarding orders, shipping, and warranty issues. Collaborate with teams to troubleshoot problems and maintain accurate knowledge base documentation.
Otonomee
9 Remote Job Openings at Otonomee
Provide premium customer support via chat, email, and phone to resolve issues related to orders, shipping, and technical connectivity. Collaborate with teams to identify recurring problems and contribute to continuous improvement of knowledge base resources.
Provide prompt and accurate onboarding support to new customers via phone and email while educating them on system usage. Collaborate with internal teams to identify recurring challenges and contribute to product and process improvements.
Manage purchase orders and order fulfillment for retail partners across North America, EMEA, and APAC regions. Maintain accurate logistics documentation, track inventory levels, and ensure compliance with retailer-specific requirements.
You will design, build, and deploy end-to-end AI-powered applications while establishing the foundation of the company's Enterprise AI Platform on Azure. The role involves turning ambiguous business problems into working software and integrating with various internal and third-party systems.
Manage purchase orders and order fulfilment for retail partners across NA, EMEA, and APAC regions while ensuring retailer compliance. Coordinate with 3PL partners and internal teams to optimize logistics operations and manage inventory and returns.
Design, build, and ship end-to-end AI-powered applications and establish the foundation of the Enterprise AI Platform on Azure. The role involves turning ambiguous business problems into working software using AI-native tools and integrating with various CX platforms.
Onboarding Customer Support Advisor (Remote in Portugal)
Otonomee
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Full Time
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21 days ago
Otonomee
Provide prompt and accurate onboarding support to new customers via phone and email in English and Portuguese. Educate customers on system setup and best practices while collaborating with internal teams to improve product processes.
Design, build, and ship end-to-end AI-powered applications and establish the foundation of the Enterprise AI Platform on Azure. The role involves turning ambiguous business problems into working software while managing integrations with CX platforms and ensuring security compliance.
