Provide frontline customer support in English and Spanish via multiple channels while performing basic and advanced troubleshooting. Collaborate with product and engineering teams to escalate issues and contribute to knowledge base improvements.
Provide premium customer support via chat, email, and phone to resolve issues related to orders, shipping, and product connectivity. Collaborate with teams to identify recurring problems and contribute to continuous improvement initiatives.
The IT Support Analyst provides advanced technical support for end-users in a remote-first environment, focusing on Microsoft 365 and endpoint management. They are responsible for resolving complex issues, managing device lifecycles, and ensuring the security and compliance of the company's IT infrastructure.
The Operations Lead is responsible for the end-to-end delivery of social media operations, ensuring KPIs and SLAs are met while managing team performance. They will act as a key point of contact for clients, develop social media strategies, and foster a culture of continuous improvement within the team.
The advisor will resolve customer issues regarding orders, shipping, and warranties across chat, email, and phone channels. They will also contribute to knowledge base updates and collaborate with teams to improve the overall customer experience.
You will act as the primary point of contact for customers, managing inbound and outbound calls, emails, and digital inquiries. Additionally, you will handle B2B lead information and ensure all interactions meet quality and service level agreement targets.
Provide frontline customer support in English and Spanish while resolving technical issues via multiple communication channels. Collaborate with product and engineering teams to escalate problems and contribute to knowledge base improvements.
You will provide frontline customer support in English and Swedish, handling both basic and advanced troubleshooting via multiple channels. Additionally, you will collaborate with internal teams to escalate issues and proactively suggest process improvements to enhance operational efficiency.
Provide frontline customer support in English and French while managing basic and advanced troubleshooting across multiple channels. Collaborate with product and engineering teams to escalate issues and contribute to knowledge base improvements.
Provide frontline customer support in English and German across multiple channels while performing basic and advanced troubleshooting. Collaborate with product and engineering teams to escalate issues and contribute to knowledge base improvements.
