Once For All - Nalanda

Provide telephone and digital support to B2B clients and suppliers regarding platform use and document validation. Manage incidents via tickets and chat, ensuring compliance with SLAs and quality standards.

The role focuses on active prospecting and lead generation through digital channels to identify new business opportunities. Responsibilities include qualifying leads and scheduling meetings between potential clients and the sales team.

Design and develop robust, scalable, and clean backend solutions for a SaaS platform. Participate in software architecture decisions and collaborate with the team to implement impactful technical designs.