Lead a Commercial Sales team to drive revenue growth and acquire new logo accounts across strategic industries. Develop go-to-market strategies and provide tactical coaching to build a high-performance sales organization.
Novara
4 Remote Job Openings at Novara
Serve as the first point of contact for customer inquiries via phone, email, and chat to resolve basic to moderately complex technical issues. Document all interactions accurately and escalate complex cases to Tier 2 support while contributing to the internal knowledge base.
The role focuses on developing customer lifecycle programs to drive product adoption, expansion, and retention. Additionally, it involves managing the customer advocacy platform and community engagement to build a network of brand advocates.
The Associate Client Success Manager executes programmatic lifecycle campaigns and monitors customer health to drive adoption and engagement. They also document customer insights and risks while providing actionable guidance through digital-first interactions.
