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The Manager, Strategic Implementations leads a team to deliver efficient, customer-focused onboarding experiences for strategic clients. They are responsible for coaching the team, managing project delivery, monitoring KPIs, and removing blockers to ensure timely value realization.
Position Description:
The Manager, Strategic Implementations leads a team of Implementation Managers responsible for delivering smooth, efficient, and customer-focused onboarding experiences for Novara’s strategic customers. This leader helps customers reach value quickly by keeping projects focused on their intended outcomes, preparing teams for activation, and ensuring a high-quality experience throughout implementation. The manager provides hands-on direction, resolves roadblocks, coaches the team, manages workload, and tracks performance against KPIs.
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