NorthBay Health

Manage and monitor revenue, charges, and revenue cycle processes to ensure goals are met while adhering to federal and state regulations. Provide analytical support for third-party payer reimbursement contracts and implement system solutions to automate accounts receivable management.

Responsible for the timely and accurate processing of commercial patient accounts from initial billing to zero balance. This includes resolving phone calls, correspondence, and ensuring compliance with regulatory policies.

Accurately translate medical procedures and diagnoses into ICD-10, CPT, and HCPCS codes for professional surgery charges. Communicate with providers to educate them on coding requirements and ensure compliance with AAPC/AMA guidelines.

The Patient Account Representative is responsible for the timely and accurate billing, follow-up, and collection of ambulatory patient accounts. They manage account populations to ensure AR aging goals are met while providing exceptional customer service to patients and carriers.