Lead the design, implementation, and optimization of Customer Success processes and lifecycle frameworks within the Gainsight platform. Collaborate with stakeholders to configure modules, design health scorecards, and create executive dashboards for visibility.
NATIONMIND LLC
11 Remote Job Openings at NATIONMIND LLC
Lead the development and customization of CRM platforms, focusing on architecture, extensions, and system integrations. Responsibilities include mentoring junior developers, conducting code reviews, and managing stakeholder collaborations.
Lead the design and development of scalable Java-based microservices and REST APIs to support workflow orchestration platforms. Collaborate with cross-functional teams to define backend architecture standards and mentor engineers through code reviews.
The role involves performing data analysis and creating executive reports and dashboards to visualize KPIs and trends. The analyst will interpret data to create business narratives and collaborate with data engineers to validate datasets and metric logic.
The role involves supporting, administering, and automating Oracle Cloud Infrastructure and PaaS services. The candidate will act as the technical backbone for platform stability, security, and controlled code migrations.
Develop and implement AI agents, GenAI applications, and RAG workflows to drive operational efficiency. Build secure backend services, API integrations, and automation scripts for enterprise collaboration platforms.
The role involves analyzing large datasets to create business intelligence dashboards and executive reports. The analyst will define KPIs and interpret user behavior and platform consumption data to create business narratives for leadership.
Gather and document business requirements for AI-driven initiatives and enterprise operations. Collaborate with cross-functional teams to define workflows, manage AI agent lifecycles, and ensure adherence to AI governance and privacy standards.
Lead and coordinate AI-focused initiatives across multiple delivery teams, serving as the primary point of accountability for scope, schedule, and risk. Manage executive stakeholder communications, steering committee meetings, and Agile delivery processes including sprint planning and backlog grooming.
Service Delivery Manager - AI Operations / ITSM
NATIONMIND LLC
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Full Time
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2 days ago
NATIONMIND LLC
Lead and oversee service delivery quality for AI Operations, serving as the primary interface for the client's service owner. Responsibilities include managing SLAs, KPIs, operational governance, and leading monthly service reviews.
Design and govern enterprise-scale AI agent and GenAI platforms, focusing on backend engineering and distributed systems. Lead the integration of AI workflows with enterprise collaboration platforms and ensure operational reliability through observability and security governance.
