The Service Desk Team Leader will oversee day-to-day 1st line operations, ensuring effective incident management and SLA compliance. They are responsible for mentoring the team, driving continual service improvement, and managing customer satisfaction through proactive communication and reporting.
The Principal Solution Consultant will own the detailing of multi-domain solutions for clients, focusing on Microsoft Data and AI technologies. They are responsible for shaping transformation agendas, building sales pipelines, and directing solution architects to deliver complex, commercially sound cloud solutions.
The AI Consultant will design and build intelligent agents using Microsoft's AI stack to help clients transition from experimentation to scaled deployment. They will facilitate workshops, define business requirements, and provide ongoing support and governance for AI solutions.
